Harry S
Diggers Rest, VIC
Equipment Type: No data
Customer Profile: No data
Customer Profile: No data
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Video
Working Hours
Harry S is available on these times.
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Monday
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07:00 AM - 07:00 PM
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Tuesday
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07:00 AM - 07:00 PM
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Wednesday
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07:00 AM - 07:00 PM
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Thursday
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07:00 AM - 07:00 PM
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Friday
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07:00 AM - 07:00 PM
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Saturday
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07:00 AM - 07:00 PM
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Sunday
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09:00 AM - 08:00 PM
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Services
Location
Diggers Rest, VICCustomer Reviews
Guest
Communication was excellent and Harry S the technician was very courteous and professional. Highly recommended
Guest
Very helpful and excellent quality.
The 2 jobs (grouting and sealing) carried out by Tile and Grout Pro had to contend with challenging weather but we were always kept in touch when things had to be rearranged. Very pleased with the end result.
Angeline
Harry was very polite, thorough and professional. Highly recommend.
Erin Harvey
Great job done by Harry. Shower is like new again. Thank you
Roman .
Well done. Thank you.
Andrew Fraser
We were greatly impressed by the finished job and in particular the cleanliness of the end result. We had 32 square metres of tiles regrouted. We had put drop sheets over difficult to dust items. It was really unnecessary as the tiler had managed to work so cleanly. I would highly recommended this company.
Niki
Technician did good job, happy with service
However, the quote was overpriced for the amount of work
Guest
I am a person who is very time poor and run to a time schedule, arriving early by1 hour and 15 mins was not the best outcome for me as I had appointments I then had to change.
Guest
We are very happy with the work Harry did. Our tiles are so clean now and we know that they will stay that way due to the sealing job. So glad we got this job done by you, thanks!
Judi Muller
Harry was friendly and explained the relevant issues to doing a good job. I shall recommend and use again.
Fiona
Harry was a true professional. Thank you
Jodie Plowright
I had a full re-grout service and Harry was very professional, easy communication, clean up and he stayed late to complete the job. Would definitely recommend.
Kay Smith
Thanks
Harry did great job
JILL HEDIN
Harry did a great job removing hard water stains and fixing grout and silicone issues. See before and after photos. Very happy with the service
Guest
Ratings are for company - not the worker Harry - I suspect he just works for the company. He is a nice man.
Company is a well-oiled machine that appears to do everything right but...This is what happened:
1. Used a high-pressure water cleaner to clean my sandstone fence - I could have done it.
- damaged the “pointing” = grout, a lot in some places - extra cost to fix that.
- damaged the smooth sandstone capping in places - will just have to accept.
2. Did not use “Deep Shield"for sealing as advertised/promised but some other stuff.
3. Says used a laser to measure the surface area, coming to 30m2.
I measured it by tape measure and pen and paper and got 21.5m2- measuring on 2 different days.
I asked how the laser can measure over 3D - as not measuring a flat floor - he had no idea, stating it was an estimate.
30 vs 21m2 is almost a 50 % higher price which is significant.
4. Owners of tile n grout pro also operate under at least one other brand - Stone Master.
I didn’t know this and got a quote from that company too. Later as the penny dropped I suspected this may be “uncompetitive" by law.
Anyway, for a few hundred dollars, not worth arguing too much, although the grout-pointing damage and sandstone capping damage hurts.
From a distance looks great ..... Time will tell if the sealant is any good.
Robert Hecek
Hard working guy, knows his trade, polite and professional.Woul use your services anytime.
Michelle Mazlin
The entire process was very easy, communication was fast and efficient and the finish looks great.
Stephen Kong
Clear and good communication - was notified tech was running late.
Good work and advice given.
Would use again and recommend.
Graeme Yapp
Very happy with the end result tiles and grout look brand new again would highly recommend.
Peter Keightley
Very satisfied. Pavers down 20 years
Kathryn Mulqueeney
Harry did a great job.
He was fast and did good job.
Thanks Harry.
Toni Graham
Harry represented your business very well. He was friendly, made us feel confident in the outcome, and explained the products and service. We are really happy with how our tiles look now - as good as new.
Many thanks to Harry for his hard work, and to your customer service staff for their excellent communication since I first reached out for a quote.
ValMae Howells
Very sympathetic to the fact that our slate floors had been incorrectly recoated by another party. They received our measurements, gave a very fair quote. Booked a date and did not mind when we had to alter it. Gave personal ie real voice…communication. Came out and expertly restored our floors laid only four years earlier, to their former beauty. Transformed our property which had slate floors throughout. Sent photos when finished. We are very grateful and highly recommend this great team.
Brenda Buxton
Excellent expierience
Elaine Beech
Harry is such a good worker, he did a great job fixing our slate steps , cleverly patched and grouted. He’s nice too, very careful in his work.
Carol Muir
Superb ... Harry did a fantastic job of the regrouting and left the room exceptionally CLEAN afterwards - unlike any other tradie I've ever used before. Thank you Harry. I would recommend your service to anyone.
kindest regards
Carol Muir
Richard Mika
Some time ago we had our shower replaced, for some unknown reason they used a yellow grout, why, the whole bathroom has tiles and both the floor and walls are routed white.
Now your chap has used grey grout when I distinctly said it needs to colour match the rest.
I have uploaded photos
We now have a shower which is all grey, panel outside the snower which has yellow grey and white and the rest of the bathroom which is whit grout.
What am I to do?
I think somebody needs to come and have a look and see what we can do to correct the situation.
Richard Mika
Connie Cherry
Was very happy with the service, but the only downside was that it cost more than quoted... only quoted over the phone and not in person.
Donald Charles Grant
Some white calcium deposits remain but it is not possible to use the high pressure hose at that site. Not the technician's fault.
Chris New
Absolutely horrific on all fronts, photos soon to up loaded to social media, a scam company with sub grade workers and a management team of the same calibre.
If your still in business in 12 months I would be very surprised.
I'll be sure to let as many people know as possible to avoid your company at all cost.
Enjoy my money I paid you , I hope it's worth it.
Debra Smith
I wanted my shower regrouted and called them on Wednesday. It was finished on the next Tuesday. So happy with such fast service. Happy with on going communication. Harry did a fantastic job. Would totally recommend them!!!!
Wayne Garth
Could not fault Harry's work, attention to detail and care. He worked continuously on our ensuite shower for over 5 hours and even tidied up before he left. The grouting/sealing looks great and shower looks new again. We are very happy with the result. Thank you
Natalie Sproal
Excellent service. Great attention to detail. My floors look brand new!
Warwick Adams
Harry was very professional and was able to adapt his work to the complications of having wood inlays in the tiles. Very happy
Ellen Kennedy
Harry was fantastic . He worked really hard and bought my floors up better than I expected
Guest
I appreciate you came same day after Joe(ALL TILE CLEANERS) cancelled on us, but he assured me the grout would clean up to it's original clolour and this job is patchy and just not a great result. The steam mop also left marks everywhere.
Belinda Moore
Great service, quick and easy. Cost seems a bit high, but everything seems to be more expensive at the moment.
I didn't shop for price, I needed it done on a certain date.
Lisa Ward
We have just moved into our new house and were devastated to find that our timber look porcelain floor tiles were left very dirty and covered in grout haze, which the tiler neglected to clean off when he laid the tiles in September. None of the products suggested by our builder would remove the grout haze, so we decided to get the tiles professionally cleaned. We could not have been happier with the job Harry did when cleaning our floor tiles. He worked tirelessly all day to get the tiles clean and kept us informed about what he was doing during the entire process. Harry is an excellent technician and I would not hesitate to recommend him, especially if you have a difficult job as we did.
Ben from Customer Service was also excellent, explaining the process and answering my many questions.
Thank you for making our floor tiles look the way they should have looked in the beginning.
Dayle Watson
Very happy with the effort Harry put in to clean my 17 year old tiles and grout. He went above and beyond to get the best result possible for me.
Stuart Molony
I re-measured the areas to be cleaned and they agree with the total area I submitted for a quote. The technician's measurements were different. I mentioned this to him at the time. Harry did an excellent job and we are pleased with the result.
Margaret Kettels
I realise this was a difficult job on old worn slate outdoors. I think another coat of sealer would help. Also I cleaned up. Now I have painted front edge of step to look better as that was not done.
I wonder if the water based sealer will stand up to extreme summer temp.
Paula Ward
Tech was very professional and efficient. Job completed in a timely manner and cleaned up afterwards.
Took photos to document repairs and grear job done.
Bernard Mathiasz
The worker did not arrive on the scheduled date and time. When inquired from the company as to the delay, 3 different personnel gave 3 different excuses. Without us been informed the grout work had been re scheduled for the next day. This resulted in us having to waste a working day which we had taken to accommodate the grout work and having to re schedule our plans for the public holiday 5/11.
The worker arrived the next day 5/11 an hour late working 4 hours and rushed through the job and having to schedule the balance work for the following day. Once again it was a rushed job, and the worker left without a proper clean up after.
Looking at the final result, we feel this is not the best job done.
Guest
Still working through getting this cleaned post 1st visit so will aim to update the review when resolved.
Promised minimum 80% clean, given specialists in tile cleaning, currently 50% clean in 50% of areas.
Hoping they will bring out the next level of cleaning, to remove final dirt .
Guest
ny house was a big job and i feel towards the end not much effort to clean like the beginning
Belinda Murdoch
Not happy at all want my money back
Maria Drakopoulos
Excellent service and quality of work. Thanks Harry !
Michael Di Tullio
Harry did a fantastic job and was meticulous in fixing our grout and restoring our slate tiles. We are very grateful to Harry. He went beyond all expectations in ensuring he did the best job possible on our floors.
Neville Friend
Harry did a great job, fortunately he found a lot of holes in the grout. Now I will have to send a message to the house builder to fix the problem.
I am pleased to recommend Tile and Grout Pro without hesitation. A job well done.
Noemi Garcia
Harry was reliable and was thorough. He did a great job. The only negative would be feedback about tile cutting. Best to do in a space with minimal dust flying everywhere. Also, l wish the company would take the old tiles away. It should be included in price. Overall no problem with Harry's work. Thanks Harry!
