Daniel AK
Koondoola, WA
Equipment Type: No data
Customer Profile: No data
Customer Profile: No data
Photos
Video
Working Hours
Daniel AK is available on these times.
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Monday
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07:00 AM - 07:00 PM
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Tuesday
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07:00 AM - 07:00 PM
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Wednesday
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07:00 AM - 07:00 PM
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Thursday
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07:00 AM - 07:00 PM
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Friday
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07:00 AM - 07:00 PM
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Saturday
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07:00 AM - 07:00 PM
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Sunday
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OFF
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Services
Location
Koondoola, WACustomer Reviews
Guest
Daniel was extremely helpful and provided me with the confidence that he would do a good job. Which he did.
Guest
Thank you , was very happy
Guest
I booked the lino strip and polish for the Monday and asked to check the quote before the work started. The quote said $385.
On Monday, I drove 40 minutes to let Daniel into the house and no one showed up. I spent half an hour trying to contact the person I booked though and finally found a number - the one on the quote was incorrect.
They took half an hour to get back to me and made another booking for another day.
Daniel showed up and said $350 and to pay on the day. He would sort it out with his boss.
I was sent an outstanding account a couple of weeks later for $35.
I sent an email to ask why I was paying more when the agreed price was $350 and it was paid for - I had no response.
I phoned up and was told I had to pay on the quoted price (but no one had seen what was going to be done to give me a proper quote).
I emailed in a complaint.
Someone rang me a week later and said the bill was clear and didn't want to listen to a word I said.
Daniel did a good job but he was the only one.
I cannot recommend this business at all. They do not operate honestly and have no customer service.
Guest
Daniel was very confident he could restore our slate without damaging adjoining wood floors and the skirting boards and clearly had a number of years experience in the industry. This was reassuring, as we were very concerned about our wood being affected. After a solid half day's work (and two and a half full days to dry completely) our tired slate floors have come up very well. Overall we're very happy with the result and would certainly look to book Daniel by name when we next clean/reseal the slate.
Guest
Friendly
Guest
Daniel was excellent.
Guest
Daniel refinished my slate tiles. He was great. Very efficient and friendly. Warned me about the finish possibly not being perfect because of the age of my tiles but it all ended up looking great. Everything worked as planned.
Guest
Daniel did a great job on our floors and offered a very professional service. Thank you.
Guest
Our tiles really needed cleaning. They've come up really good. Daniel was great with his advice on how to maintain clean tiles.
Guest
Daniel was very explanitory and carried out work without disruption, the result was excelent.
A very good job, well done.
THANKS
R.R.BARTLETT
Guest
Daniel did a great job and provided very good information on maintaining the travertine.
Guest
Very professional did an excellent job and made sure I knew what was going on. Worked hard the whole time he was here. Was very friendly and polite.
Guest
I was absolutely delighted with Daniel in every way possible. He was efficient, polite and very punctual. He did an outstanding job and I will definitely use him again. I’m sorry I can’t submit photos - my phone isn’t operating and I don’t have a camera. Suffice to say his work was superb. Many thanks.
David Lewis
My comments are based purely on my expectations of what the Clean and Reseal of the Patio area would achieve. Couple this to the visual effect of the finished product.
I found Daniel to be a first class ambassador for the Company. He was timely, well presented and explained the process. He worked diligently and was very approachable and clearly, knowledgeable in his trade.
The suggestion that the Tiler
Deborah Thomas
The floors look great! Thank you Daniel and Adam
Gareth
We needed a quick solution to a commercial project that we were running with tight timescales - not only did Daniel fit to my timeframes but he also advised us of recommendations he had to give us the best finish. Awesome job and will definitely be using them again.
Wendy Oconnor
Michael did a great job and went over and above. He was happy to explain everything
Stuart Torode
Over the years we have had many contractors undertake work at our home, Daniel was one of the best we have had. He was very polite, knowledgeable, efficient and did a couple of extra things without us asking.
Guest
Very happy with service and finished work. would be happy to recommend. internal tiles came up looking like new.
Gary
Port Kennedy
Guest
Pleasant and professional.
Guest
Daniel was very friendly & professional. Great work
Guest
Daniel,
Was very friendly, professional and knowledgeable.
L Woods
Guest
Tile and Grout Pro did a fantastic job rejuvenating the floors in our house. The house had been rented for 10 years and the floors had suffered a lot of wear and tear with visible scuff marks and engrained grime. Since stripping and polishing the floors it looks brand new - I am so happy with the result! The service was prompt from the day of booking and the technician on the day was friendly, knowledgable and arrived on time.
Guest
The quality of the job was great but the cost can’t be justified. 2 men for 5 hours. The amount of emails confirming is ridiculous.
Guest
A very fast, efficient process! Daniel got on and did the job with a minimum of fuss and gave us some really good advice too! All-in-all a very pleasant experience. Thank you Daniel!
Guest
So happy with the level of service I received from Daniel. My slate tiles came up absolutely amazing. Highly recommend Tile and Grout.
Guest
WOW who knew the tiles could look so fantastic, both the tiles and grout so, so clean. Arrived exactly on time, explained the cleaning process, inspected all the areas that I wanted cleaned, even cleaned a couple of places that I hadn't expected to be done. Can't recommend Daniel highly enough to anyone looking to have their tiles and grout cleaned, quality of work, customer service, on time to the minute and great value for money
Guest
We are very happy with the floor resurfacing. Daniel is an efficient and tidy worker. Job completed on time and within budget. Very happy to recommend Daniel and this company to prospective customers. Pleasing to see people who take pride in delivering quality workmanship.
Mark Johnston
Guest
sheila
Guest
Daniel was very professional and did a great job. I recommend Daniel for everyone who needs their tiles renewed. He gave helpful hints to ensure that best results can be achieved.
Guest
Daniel was very professional and did an excellent job. Thankyou.
Kerry Deakin
Daniel was prompt, discussed the job completely including options for type of sealant and answered all my questions. Job time was as expected - Daniel's attention to detail was exceptional. Floor looks great - I would recommend his great service.
Chris Stevens
Great job by Daniel.
Christina
Five stars to Stone Master! The service, the product, and the overall experience were outstanding. From the moment I contacted them, they were responsive and accommodating. The quality of their work is exceptional, and I couldn’t be happier with the final result. Big thank you to Daniel I really appreciated your job.
Sharon
I’m not 100% happy thought the grout would’ve come up a lot lighter after been cleaned not worth the money I paid
Jade Katz
The quality of the tile clean was great. We unfortunately spent 2 hours the day after the professional clean, cleaning the grout ourselves. There was a huge difference in what we did and is a bit disappointing - I am not able to upload a photo of the difference on this feedback form, but am happy to email a photo through.
Guest
The whole experience with Perth Tile Cleaners was fantastic. Applied for a quote on a Saturday and did not expect a relply. But was asked to send photos of the job required. By Monday they had quoted and called, Tuesday a very professional and expert job of my slate tiles was completed. Could not be happier. The job actually cost less than the quote. Would reccommend them for anyone who requires a speuce up for their tiles.
Thank you Matt, Mark and Daniel
Guest
After cleaning & re-sealing our sandstone floors look like new. Daniel did a great job at the right price.
Guest
We have had our terracotta floors resurfaced several times and found tile cleaners to be the best so far. Their pricing was excellent and Daniel was a pleasure to deal with from start to finish. The job they have done is by far the best it has ever looked. We can't thank you enough for doing such a great job.
Many thanks
Guest
Our floors where left dirty and then sealed - straight away still wet. The jib was so poorly done that the floors and patchy and streaky. Complained via email, text and phone. Nobody responded to my complaint- I had to phone head office. Once I spoke to head office they agreed it needed to be re-looked at, so they sent out the same technician who once arrived said there was nothing wrong with the job and that there was nothing further he could do. I have since had 2 other companies out who are horrified of the job and have had to quote me a further price to have it fixed.
Guest
Daniel was an excellent technician. Prompt, efficient, friendly with lots of maintenance tips to help in the future.
Guest
Extremely professional!
Guest
Punctuality, cleanliness, communication, good customer experience.
Guest
The company were very informative and kept us up to date.
We were concerned weather their process would lift out some stains from our dog. Daniel came out and did a sample spot clean to put our minds at ease.
He did a great job and would recommend him and use him again.
He also recommended the right mop and cleaner to use in the future for our specific tiles.
Would definitely recommend Daniel.
Guest
We thought we would have the shower floor included as it’s technically floor. Now we have a clean surround and a grubby shower!!!
Guest
I am disappointed with the final result.
The previous coating was coming off some of the tiles. I had hoped the old coating could be removed from these tiles but this did not happen with the cleaning process. The affected tiles have a glossy finish on the old finish and a flat finish where the finish had come off. And there is a definite edge felt between old and new finish. Unfortunately all of the affected tiles are in thoroughfares and very visible.
I am sure Daniel felt he had done the best he could do.
I would appreciate someone from Tile and Grout Pro. Discussing this review with me to see if this problem could be rectified. Regards. Mary Kinsella.
Guest
Fantastic in all areas. Highly recommend.
Julie
Excellent technician in Daniel. Very happy with the result and we appreciated the extra hard work and time it took to remove the old Astroturf adhesive. Friendly, efficient, knowledgeable.
Patricia McKeone
My travertine floor looks much cleaner the colour is much nicer now
Deb Wallin
Prompt and great job. Highly recommended
Ashleah Fleming
Excellent service. Daniel went above and beyond
Nick Kalimeris
Very Thorough happy with outcome
Gwen Secombe
Daniel is an extremely nice and helpful man who did a fantastic job. I would highly recommend him for anyone wanting a professional serviceman.
Guest
Communication was excellent from the booking through to Daniel, who messaged through a minor delay in arrival time. The slate tiles have come up great and received advice on how to maintain the tiles.
Guest
We were very pleased with our tiles after Daniel cleaned them. The result was amazing.
Daniel was on time, very professional, and pleasant to deal with.
Thanking you all.
Colleen. Currambine.
Guest
we are yet to hrar from you after letting you know that there are marks on the floor in th resin
Guest
Daniel did an excellent job on our Childcare floors. Many customers have asked if we have laid new floors! They look like new.
Guest
Daniel was very professional and did a great job. Floor looks great!
Guest
Very happy with Tile and Grout Pro Daniel did a great job on our Terracotta tiles that have been down for over 45 years and glad I had them cleaned rather than taking them up which was our other option.
Jane Edmonds
Daniel explained the job in detail and recommended the work he had to do ,very pleased with the results,Daniel exceeded our expectations,and we wouldn't hesitate to recommend him to anyone! Thankyou
Luke
Daniel was very professional and clearly very experienced.
Unfortunately the grout between the tiles was removed in the cleaning process. Seems to have accumulated in some of the larger natural pores of the travertine.
Overall happy with the job but would have liked him to be more transparent about the grout (i guess nothing he could do about it).
I will now need to replace the grout which i was not expecting to do.
Guest
Daniel was efficient, paid attention to detail and was polite and charming. I am very happy with the work he did and would recommend him to anyone needing tile cleaning and restoration.
Guest
I am astounded that any business offering to provide a service at a home does not offer FREE quotes. If a representative had called after my initial call, assessed the work that had needed to be done and provided a valid quote the resulting inconvenience of my wife and family having to re arrange our schedules and arrange help to replace our furniture after the completion of the job, not once but twice would have been avoided.As it was the amount of furniture we had to move to allow the work to be completed left us with a table and two chairs not just for a day but three days . The saving grace was the fact that Daniel and his mate did a good job and left everything clean and tidy .Having been in business myself for a number of years before my retirement I know that good staff is the most valuable asset a company can have . I wish I could say the same thing for the management and the company protocols.Oh, and thanks for considering the discount for the inconvenience. Neil Bryson Mindarie
Guest
Honest friendly and reliable service. Thank you Daniel
Guest
Very happy with the results and will contact you later in the year/2017 for work on another office area. Many thanks.
Kind regards
Maria Saba
Guest
Hi , very good job by Daniel, attention to detail, very helpful and good attitude. Will recommend him for future jobs...good work by Daniel - Brian
Guest
Daniel was asked to clean and seal a 30 year old slate floor that had been "ignored" for all of that time, mostly as a rental, and had a 1m long stain in the middle. He was on the job within 3 days of the quote being accepted and brought it back to new within a few hours. Fantastic effort supported by a knowledgeable
Guest
I had arranged with Ben in your office when booking that I would be able to pay half on the day and then the remainder in 2 weeks. When I mentioned this to Daniel he flatly refused saying he had never heard of this in the eight years he was doing the job. Then he became quite difficult saying you need to leave me alone so I can get on with this job. He wanted to check with your office but to tell you the truth I no longer wanted to pursue the option that was given to me. I was actually a little upset with this. Your business agreed to payment options to win my business but then your technician refused. The job that you did was ok but I can't see myself recommending you to any of my family or friends.
Guest
Great service. Slate looks great. Would definitely use again
Guest
Daniel went the extra mile to get these old tiles back to original. Excellent result. Daniel was efficient and tidy and we highly recommend his services.
Thanks so much Daniel
Guest
Michael did a great job of the difficult task of removing horizontal tiles overlapping vertical tiles along a windowsill. He did not damage the patterned vertical tiles. He replaced 17 tiles and re-grouted above the kitchen bench area.
I had asked the management whether Michael would have his own drop-heets and was assured that he did. he did not. Fortunately, we could supply some.
Guest
Daniel was polite and obviously proud of the quality of his work. He explained all steps and why each process was important. He also gave me advice on how to best keep the slate clean
Guest
Terrible customer service especially once you have paid for the job! Floors looked worse than what they started out with they should have removed old sealer before placing new ‘matte one’ that looks worse off!
Asked for some sort of compensation no responses still
To this day! Would never recommend this company
Guest
An excellent service. 20 year old travertine tiles cleaned and resealed and now looking great! Many thanks Daniel.
Jenifer Harnett
I am not happy with the job as a lot of our grout is still dirty. $550 is a lot to pay to be unhappy with the service you provided. Daniel rang me and yelled down the phone that I should be happy with his work. That is called verbal abuse and bullying. Just because we are pensioners. It should not make us susceptible to bullying .H ave a great Christmas. We won't because we are going to have to clean the grout with a toothbrush.
Anne Ryan
Professional friendly service
Very happy with results
Guest
yes it was well organised and the workers were very polite
Guest
Daniel did an excellent job on cleaning our sandstone slate floor. He was very courteous and friendly. I would recommend Daniel to everyone. Thanks Daniel. Susan
Guest
Daniel was friendly and obliging with our requests. Very happy with his conscientous and caring approach.
Guest
Sincere thank you Daniel. Your professionalism and friendliness whilst still observing social distancing etiquette was very welcome. The slate tiles came up beautifully. The grout is a completely different colour to what we remember which shows how much they needed a good clean (after 25 years!). We went for the no gloss finish - natural, non slip and long lasting. Very happy with the result, really showcases the colours of the slate. Highly recommend.
Guest
Daniel was very good.
My only disappointment was I was led to believe on the original invoice that the slate floor would be stripped and sealed.
However, Daniel explained that stripping was not feasible on the slate I had - that it had too many coats of sealant already; the surface was rough.
It would have been a help if, when making the booking, I was asked a few in depth questions which might have clarified this at the beginning.
Guest
Daniel was very good with communication and kept me updated with progress of the job. The final result was really great, but one of the tiles seems to be chipped more tham it was before.
Guest
Daniel was happy to discuss the job and provide suggestions/recommendations - seemed to have a lot of experience and addressed my concerns. Area was left tidy and clean and stone looks great.
Guest
Virtually faultless process throughout. Highly recommend Daniel.
Guest
Daniel went above and beyond in the service provided. Worth every dollar, floors look magnificent.
Guest
We had a great experience and Daniel gave us heaps of advice on how to look after our tile surfaces going forward.
Jenni
From first chat to completion, amazing service, excellent communication, and actually remarkable work! Thanks from beginning to end , very happy !
Trish England
Daniel was very polite and very professional. Would recommend your company to my family and friends.,
Beryl Goodwin
Daniel was very polite excellent job. Thankyou
Michael
The guys at tile and grout pro were professional in all aspects from communication to attention to detail. They were on time and delivered what they set out to do. Very happy with the result and would definitely deal with them again.
Robyn
Daniel was excellent, everything was near and tidy when he left, even washed my front mat and cleaned my front step. Great communication from all concerned , the slate looks like new. Thank you job well done
Guest
Daniel is a credit to your business.
He did such an amazing job. His attention to detail was outstanding and he had such a professional attitude.
Actually, I'd like to ditch my husband and marry Daniel!
I'm a bit of an OCD clean freak and I think we would be very compatible ( especially considering we are both Virgo)
I'm still basking in the glory of being told my floor was the cleanest he has EVER worked on.
Guest
Daniel was fantastic, he let me know what he was going to do- and did a fabulous job.
Guest
The floor came up beautifully, the slate had been many years since it was sealed and after Daniel stripped and cleaned it and then coated it again, it is like a new floor. It looks like the day it was laid originally 25 years ago, and is so much easier to clean now.
Thanks Daniel.
Guest
Very happy with the wonderfully clean tiles. The whole process from booking the job to the finished product was conducted very professionally. We will definitely be using you again
Guest
I can thoroughly recommend Daniel. Not only did he do an expert job, he is polite, considerate and explained everything that he was doing really well. We were delighted with the transformation to our tiles :)
Liz M
Guest
Hi Daniel
Peter and myself are very happy with our floors so much I have put it on Facebook. Hope you don’t mind thank you.
Julie Smith
Amazing service from Daniel, thank you! Our pavers were about as dirty as you can get, with years of grime and mould. Also paint splashed on them. Daniel has them looking like new, amazing!
Claire M Briggs
Daniel was excellent explain at the process and gave options and opinions from his vast knowledge
Guest
Unfortunately we were going to ring today as one of our showers (main bathroom) tiles were not cleaned. This was one of the main ones I wanted done. Very disappointed. Our house is very small so to pay $385 & not have something done is pretty poor service.
Guest
A clean freak that did a fabulous job
More than impressed
A quick look inside his meticulously stacked vehicle sums him up....driven cleanfeak at work..
Havent stopped telling my friends
Stephen
Guest
We had an excellent experience with Daniel, he was informative, helpful, punctual and communited with me regularly.
Guest
I thought Daniel did an excellent job. He was on time, communicated well and explained exactly what he could and couldn’t do. I would be happy to recommend him.
Guest
Daniel did a great job on our tile floor, on time and very helpful with information on the upkeep. An experienced and courteous tradesman.
Ray Smart
Kalamunda
Guest
Daniel was a very polite and considerate young man, I would highly recommend him to all my associated friends..
I was impressed how he cleaned and cared for his equipment which is the sign of a good operator!!
I'm very pleased with the finished job
Guest
Had absolutely no issues with Danny or the company. They were prompt in answering when I called for a quote. They did not rush me if I was unsure what they meant and everyone was cheerful and extremely helpful. Danny left everything clean and neat and did a fabulous job on my floors. I could not be happier with my experience.
Guest
Very happy with the work carried out Daniel was knowledgeable and on time
Guest
Very polite and respectful worker who transformed a very tired and dull floor.
Even worked on a public holiday in good cheer.
Thankyou
Daniel
Guest
Professional.
Guest
My floors are a dream! Daniel imparted so much knowledge about how to keep them this way. I was reminded when my appoint was, that Daniel had left and when he was expected to arrive, and when he did arrive. Payment was easy, he accepted credit card. I have used several other companies in the past and would say this service is A1 . I would and will recommend Tile and Grout Professionals to all.
Guest
Thank you Daniel. Our terracotta tiles look absolutely amazing. We didn’t anticipate that the end result would be as lovely as it is. A sincere thank you.
Guest
It's been many years since our sandstone floor looked this good. I was pleasantly surprised at how painless the resealing experience was - not only was the job done quickly, there was no overpowering chemical smell, and I didn't have to move out overnight whilst the floor dried. Daniel was efficient, took great care to let me know exactly what the process would be, and provided me with detailed after care tips for cleaning and maintenance. I would definitely use Tile and Grout again - and won't wait so long to engage them next time!
Guest
Hi there - I am still awaiting confirmation that you will do the rest of my tiles on 5 APRIL.
Please, Please revert with confirmation and start time,
Regards,
Jorgen
Guest
The grout looks much better after this cleaning job, now the overall tiled area looks much fresher. Thank you
Guest
Technician carried on about not being ready, took us 2 minutes to have it ready. Rude with a “you happy with that? Anyway that’s as good as it gets” attitude. Hardest trade onsite to deal with the smallest job to do
Anna North
Daniel took pride in his work and did a great job with our slate floor
Geoffrey Coombs
A five-star experience - from start to finish. Would especially like to thank Daniel who did amazing job and who was very helpful and knowledgeable.
Kelvin
Vert professional and would use ant time.
Margaret Moore
Daniel did an amazing job. Floor looks amazing.
Kylie Skippings
Daniel was incredibly professional and did a great job with our sandstone tiles. He was exceptionally courteous, explained the process to us and was an absolute pleasure to deal with. Highly recommend Daniel.
Robert Watt
Over the phone staff were assuring that all the marks and stains on my concrete could be removed with chemical cleaners and scrubbing which was not the case. Also I was requested to select a flat, Saturn, or full gloss finish which is not possible with the penetrating sealer which was applied.
The meeting point to my apartment was not relayed to the workman this caused some confusion at arrival time.
The work man was excellent at his job.
Tara Witcombe
Had Daniel arrive on time to clean and seal my outdoor limestone pavers. He was Knowledgeable, courteous, efficient and did an amazing job. He showed me how to test that the sealer had done its job and how to care for the pavers going forward.
Really appreciated his attention to detail and friendly manner.
Would highly recommend Daniel in the future.
Cherie Dignam
Daniel was excellent and did an awesome job, I do think the cost for the area covered in my home was very high but otherwise I would definitely use him again.
Cindi Stuart
Very happy with whole experience.
Greg Willson
Daniel was extremely knowledgeable and communicated it clearly. Travertine tiles came up well. I was a little surprised at the cost of sealing after the clean.
Leanne Lockyer
On time, explained process thoroughly
