Shinyride Mobile Steam Car Valeting Terms & Conditions
1. Booking Services:
- Customers can book their car wash service through our mobile app, website, or phone call.
- All bookings require providing accurate vehicle information, location details, and preferred appointment time.
- Booking confirmation will be sent via email or SMS upon successful booking.
2. Appointments and Scheduling:
- Appointment slots are subject to availability and may vary depending on location and service requested.
- We will do our best to accommodate your preferred appointment time, but cannot guarantee it.
- We reserve the right to reschedule appointments in case of unforeseen circumstances, with prior notification to the customer.
3. Pricing and Payment:
- Service pricing is based on vehicle size, chosen package, and location.
- All prices are displayed clearly on our app, website, and booking confirmation.
- Payment can be made securely through card or cash on arrival.
- Additional charges may apply for services not included in the chosen package or for excessive dirt or stains.
4. Customer Responsibilities:
- Customers are responsible for ensuring their vehicles are accessible and parked in a safe location during the service.
- Please remove all valuables from the car before the service begins. Shinyride will not be liable for any lost or damaged belongings.
- Customers should inform us of any pre-existing damage or defects in their vehicle that could be affected by the cleaning process.
- We kindly request that children and pets are kept away from the cleaning area for safety reasons.
5. Service Completion and Acceptance:
- Upon completion of the service, the customer will be notified and asked to inspect the car.
- Any concerns regarding the cleaning must be reported immediately to the technician or customer service for rectification.
- Once the customer accepts the service, no further claims will be entertained.
6. Cancellations and Refunds:
- Customers can cancel their appointment free of charge up to 24 hours in advance. Cancellations within 24 hours or no-shows will incur a cancellation fee.
- Refunds will be issued at Shinyride's discretion in cases of service failure or cancellation due to our reasons.
7. Liability and Disclaimer:
- Shinyride is not liable for any pre-existing damage to the vehicle caused by factors beyond our control.
- We take all necessary precautions to ensure the safety of your vehicle, but cannot guarantee against unforeseen incidents or damage caused by extreme weather conditions.
- Shinyride reserves the right to refuse service to any vehicle or customer at our discretion.
8. Amendments and Updates:
- Shinyride reserves the right to amend these terms and conditions at any time without prior notice.
- The latest version of the terms and conditions will be available on our website and app.
9. Governing Law:
- These terms and conditions shall be governed by and construed in accordance with the laws of England.
10. Contact Us:
- For any questions or concerns regarding these terms and conditions or our services, please contact us at Info@Shinyride.co.uk or 03333355550.
Thank you for choosing Shinyride!